Last Updated: January 2026

Privacy Policy

Hee55 takes your personal information seriously. Read this policy to understand how we protect your privacy.

Summary: hee55 never sells your personal information. We only collect what is necessary to provide our services, and we secure it with the latest encryption technology.

1. Introduction

When you use the hee55 platform — whether on the website or mobile app — you share certain information with us. We take responsibility for that information seriously. This Privacy Policy clearly explains what data we collect, why we collect it, and how it is used and protected.

Hee55's Privacy Policy is built in compliance with applicable laws in Bangladesh and international data protection standards. By using our platform, you are considered to have accepted this policy — so please read it carefully.

2. What Information We Collect

We collect two types of information — what you provide directly and what is gathered automatically as you use the platform.

What You Provide Directly:

  • Name, date of birth, and identity document details (for KYC verification)
  • Mobile number and email address
  • Payment details — Mobile Banking / Nagad / Rocket number
  • Current address and national ID number
  • Records of messages and communications sent to support

Automatically Collected Information:

  • IP address and device information (OS, browser, screen resolution)
  • Login time, session duration, and game history
  • Transaction records and payment history
  • Browsing behavior via cookies and web beacons

3. How We Use Your Information

Hee55 uses your information only for specific, legitimate purposes. We never sell your data to third parties.

  • Account Management: For registration, login, and identity verification.
  • Payment Processing: To process deposits and withdrawals securely.
  • Gaming Services: To manage gameplay, maintain history, and verify results.
  • Fraud Prevention: Detects unusual transactions to keep your account secure.
  • Legal Obligations: To meet regulatory requirements and comply with AML/KYC rules.
  • Customer Support: To resolve your issues quickly.
  • Personalization: To show you relevant offers and bonuses based on your preferences.
  • Security Analysis: To improve platform security and performance.

Important: hee55 never shares your information with third parties for marketing or advertising purposes. You can opt out of marketing communications at any time.

4. Who We Share Your Information With

We share your personal information with third parties only in limited, specific circumstances, as outlined below:

Third Party Reason Security
Payment Service Providers Transaction Processing Encrypted Channel
KYC Verification Agency Identity Verification NDA-bound
Security Analyst Fraud Detection Limited Access
Legal Authorities To comply with legal orders By Order Only
Game Software Provider Game Management Anonymized Data

Your information is not shared with anyone outside the list above. We have no agreements with advertising agencies or data brokers.

5. Cookies & Tracking

Hee55's website and app use several types of cookies — small text files stored on your device that help improve your browsing experience.

  • Essential Cookies: Essential for login sessions and security — these cannot be disabled.
  • Functional Cookies: Remembers your preferences (language, theme).
  • Analytics Cookies: Helps analyze platform usage to enhance our services.
  • Security Cookies: Used to detect unusual login activity and prevent fraud.

You can manage cookies through your browser settings, but disabling essential cookies may limit certain features.

6. Data Security Measures

Hee55 follows the highest industry standards to protect your information. Our security infrastructure is regularly audited by independent third-party security experts.

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
  • AES-256 Storage Encryption: All sensitive data stored in our database is encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security to protect your account.
  • Firewall & DDoS Protection: The platform is protected against cyber attacks.
  • Regular Security Audits: Penetration testing is conducted by independent third parties.
  • Employee Training: All staff receive regular training on data protection.

Note: hee55 will never ask for your password, OTP, or payment PIN by email or phone. If anyone requests this information, contact our support team immediately and change your password.

7. How Long Your Data Is Retained

We do not keep your data longer than necessary. However, certain information must be retained for a defined period to meet legal and regulatory requirements.

  • Account Information: For the duration of account activity and 5 years after closure.
  • Transaction Records: Minimum 7 years (AML legal requirement).
  • KYC Documents: 5 years after account closure.
  • Support Contact: Deleted 2 years after the issue is resolved.
  • Cookies and Session Data: At session end or after a maximum of 30 days.

8. Your Rights

As an hee55 user, you have important rights regarding your personal data. We respect those rights and respond to all requests within 30 days.

9. Information of Minors

Hee55 strictly prohibits registration by anyone under 18. We do not knowingly collect or process data from minors. Any account registered with a false age will be terminated and all associated data will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

10. Policy Changes

Hee55 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you in advance via app notification or email. Updated policies take effect 30 days after publication.

Continued use of the platform after any policy update will be considered acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your data, please contact us:

  • Email: [email protected]
  • Support: 24/7 Bengali Live Chat
  • Response Time: Within 48 hours

For general questions, visit our FAQ Page View.

Your Your Rights

As an hee55 user, you have the following rights under our Privacy Policy.

1
Right to Access

You can request a full overview of the data we hold about you at any time. We will respond in detail within 30 days of your request.

2
Right to Rectification

You may request corrections to any inaccurate or outdated information. Corrections will be made within 7 business days of submitting a request through support.

3
Right to Erasure

After account closure, you may request deletion of any data we are not legally required to retain.

4
Right to Restrict Processing

You may request that we limit the processing of your data for specific purposes, though this may restrict access to some services.

5
Right to Data Portability

You can request a copy of your account data in a standard format (JSON/CSV) at any time.

6
Right to Withdraw Consent

You may withdraw any consent previously given for marketing communications or optional data processing at any time.

Why Your Data Protected

Our multi-layered security system ensures your privacy is maintained.

256-bit SSL Encryption

Every data transmission is protected with bank-grade SSL encryption. No third party can access this data.

Your Data Is Never Sold

Hee55 never sells your personal information to advertising agencies or data brokers — that is our commitment.

Regular Security Audits

Independent security experts regularly audit our systems. Any vulnerabilities identified are resolved within 48 hours.

2-Step Verification (2FA)

Add an extra layer of security to your account using mobile OTP. Keep unauthorized access at bay.

Minimal Data Collection

We only collect information that is necessary to provide our services. We do not ask for anything excessive or irrelevant.

Dedicated Privacy Support

A dedicated support channel is available for all data privacy requests. You can expect a response within 48 hours.

A Secure and Trusted Platform

Play with peace of mind — your data is safe with us

Your privacy comes first at hee55. Register now and enjoy a secure gaming experience.

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